Shipping Information

How do I know my order has been shipped?

Once your order has been shipped, you will receive a confirmation email
with your tracking information.

Can I cancel my order?

Unfortunately, if your order has already been labeled and dispatched, we are unable to cancel your order. Please send us an email to hellousa@doseandco.com and we will be able to let you know the status of your order.

Can I edit my order?

Can I edit the delivery address for my order?

Unfortunately, if your order has already been labeled and dispatched, we are unable to make any edits to your order. Please contact the carrier directly to organize a redirection for your parcel. Fed Ex - https://www.fedex.com/en-es/customer-support.html UPS - https://www.ups.com/us/en/shipping/services/value-added/del-change.page USPS - https://www.usps.com/manage/package-intercept.htm

How long will my order take to be delivered

Due to COVID-19 safety guidelines carriers are experiencing shipping delays. Orders are processed within 2-4 business days from our warehouse and then sent to our carriers for delivery. Please expect up to 21 business day on top of standard transit times to receive your order. If you do not receive your order within 10 business days after the expected delivery date, please reach back out to us so we can look into the matter. We apologize for the inconvenience and thank you for being a valued customer.

If you do not receive your order within 10 business days after the expected delivery date please reach back out to us so we can look into the matter. We apologize for the inconvenience and thank you for being a valued customer.

Do you offer returns?

We offer returns damaged or faulty goods only. Read our full returns policy HERE.

Your website says my ﬂavor is out-of-stock. When will it be back?

We recommend signing up to or mailing list or following our Instagram to stay up to speed with the latest updates.

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